Shipping in Italy and abroad: costs, times and tips
When a cylinder is down, every day counts. Here is how we handle shipping in Italy and abroad, how costs are calculated and how to get your spare parts as soon as possible.
For anyone repairing machines and plants, receiving the spare part quickly is as important as finding the right one. That is why organising our warehouse and shipping is a central part of our work. In this article we answer the most frequent questions about deliveries.
Where we ship
We ship throughout Italy and to many other countries, in Europe and the rest of the world. At checkout you choose the destination country and the system shows you the options available for that destination.
How shipping costs are calculated
Shipping costs depend on three factors:
- order size;
- total weight;
- destination.
The cost is calculated automatically and shown before payment, together with the order total. No surprises: what you see at checkout is what you pay.
Delivery times
Delivery times vary depending on the shipping method and destination; the estimate is shown at checkout. Our goal is to ship as quickly as possible: for items in stock we aim to ship the same day, so that the goods reach their destination in the shortest time the courier allows.
A few tips to receive your spare parts sooner:
- Order the complete kit in one go: seals, wiper, guides and O-rings for the same cylinder. You avoid separate shipments and waiting.
- Check the dimensions before ordering: getting the order right first time is the fastest way to get back to work.
- Check the address and give a phone number: it helps the courier deliver without problems.
- Keep a small stock of spare parts for your most critical machines.
Products not in stock
Our catalogue is very large and not every item is always in stock. You can still order products that are out of stock: we will let you know about lead times and when they are available again.
Following the shipment
From your personal account you can see the status of your order at any time: paid, processing, shipped. You will also receive order updates by email.
If the parcel arrives damaged
When you receive the goods, check that the packaging is intact. If you receive a damaged item, contact our customer service immediately, ideally with a few photos of the parcel and its contents: we will arrange a replacement or refund.
Returns
We accept returns within 14 days of purchase for most items, provided they are new, unused and in their original packaging. Before sending a return, contact us: we will tell you how to proceed in the simplest way.
Changing or cancelling an order
If you notice a mistake in your order, contact us as soon as possible via the website form, email or phone. If the order has not yet left, we will do our best to change or cancel it.
Do you have other questions about shipping to your country? Write to us: we will reply with all the information you need.
Careful packaging
Seals are delicate components: a lip bent or crushed in transit can compromise sealing. That is why we prepare every shipment carefully, protecting the products and, whenever possible, keeping the original packs with labels showing code and dimensions. On arrival you can find every item at once and store it correctly until fitting.
Frequently asked questions
Can I collect the goods in person?
For information on delivery methods other than courier shipping, contact us before ordering.
Do shipments outside the European Union have extra costs?
For some destinations, duties or customs charges may be payable by the recipient according to the rules of the destination country. We recommend checking with the local authorities.
Can I change the address after ordering?
If the order has not yet been shipped, contact us immediately: we will do our best to update the delivery address.
What happens if I am not there for the delivery?
The courier usually leaves a notice or contacts you to arrange a new delivery. Giving a correct phone number helps a lot.
